Always stay connected wherever you are
How it works
Instantly set up a mobile number that works exactly like your old SIM plan at home.
Simple yeah? We hope so!
Select a package that suits you
Sign up for a service package by either paying up front or by the month
Port existing number or choose a new number
Use your existing Aussie mobile number or choose a new number
Use your phone as if you never left home
Call, text, voicemail - whatever you need.
Recycle your SIM and start using Cooee!
All you need is an internet connection and Cooee has you covered.
Frequently asked questions
How will this work on my device?
Cooee uses software (VoIP) to connect Australian telco infrastructure to the internet. This allows Cooee to route calls and SMS to your Aussie mobile number to any web based browser or the Cooee app. No SIM card required! All you need is an internet connection and we’ll take care of the rest. Of course we will provide you with a new number while you wait so you can use all the Cooee functionality from day 1.
No SIM card required, just install the Cooee app, connect to your WiFi or internet hotspot and you will be able to send and receive calls and SMS to your Australian mobile number.
The Cooee app works exactly like a regular SIM card. All you need is an internet connection and all calls and SMS to your Australian mobile number will be routed through the Cooee app.
Absolutely! Please be aware the transfer of numbers can take 3 – 5 business days and requires that you provide details on your existing contract in line with Australian porting requirements. Please contact our support team and we will support the creation of a porting request.
Cooee works the same way as a dual SIM would. Pick and choose which number you want to use and simply use dial and SMS features native to your device or via any browser. Cooee runs in the background and if you receive a communication from anyone you’ll receive it the way you receive a WhatsApp or Facebook Messenger call.
You can receive calls and SMS on both Cooee and a traditional SIM. The only difference is that the Cooee app requires an internet connection.
Yes! Cooee works exactly like a second phone number, just without the SIM card! You can manage SMS and call notifications and access as if it were your work phone. Divert to voicemail, catch up on your comms next week. Ignore/block certain people.
Cooee uses a Wi-Fi or 3G/4G/5G data connection on your handset or tablet to ensure excellent digital sound quality. We do our best to configure audio based on your internet connection. From time to time you may experience a drop off in quality, particularly in areas where network coverage isn’t strong, and we suggest changing locations or switching to Wi-Fi to get the best out of the service.
Unfortunately Cooee does not support calling emergency numbers in order to avoid the use of Australian emergency numbers from outside the Australia. Your local SIM cards should be used to make emergency calls.
Unfortunately not. Our service rides off existing data plans in your home country. While we would love to include data in our plans at this stage we are focusing on giving you the best telecommunications experience we can.
Subscriptions & Payments
We believe in keeping things simple. We offer either a quarterly or annual plan for our Cooee Lite product. Both options include credit for calls and text.
Use the My Account link on in our application and click manage subscription icon. This will show you remaining time under contract and give you the option of de-activating at the end of the upcoming cycle.
No worries – we kick off all of our subscriptions with small grace period to make sure Cooee is working as advertised. If you have any issues you can contact us and we can walk you through set up and functionality. We know you’ll love Cooee because we do, but if for any reason an Aussie Virtual SIM is not for you, we will try to offer you a refund. Please note that this will be at our discretion depending on the reason you provide.
We take payments via Visa, Mastercard and PayPal.
Cooee is a subscription service. As long you have fulfilled your the terms of your subscription, you may terminate your Cooee account andleave us at any time. If you wish to terminate your account, please contact Support and we will cancel your subscription immediately. You will have full access to your Cooee number for the remainder of the month.
In your welcome email you will have a link where you can manage your subscription and cancel at anytime. Alternatively you can contact support and we will close your account for you.
Data and Privacy
No, your Cooee number will appear in the same way as any other Australian mobile or landline number. You can even hide caller ID if you would like to remain anonymous.
For registration purposes Cooee requires some personal information to verify your identity and meet regulatory requirements. Some additional information may be stored for your benefit but will never be shared.We do not sell, or export your personal information, all personal information stored by Cooee is for purposes disclaimed to you in our terms and conditions. If you have any further questions around use of personal data we suggest you review our Data Privacy Policy here.
Sensitive customer data is encrypted and stored securely in line with best practice data security standards. We take data protection and privacy seriously and make every effort to protect your personal information.
You can submit a request to delete personal data via the support menu on the application, or via the account dashboard from the website. Certain data will need to be retained for Regulatory reasons however
Dos and Don'ts
If you can, set up Cooee before you travel to make sure you are up and running as seamlessly as possible. There’s nothing worse than not being able to access a bank account when you need it most.
Make sure you are providing valid and approved forms of ID when you sign up. Legally we need to ensure it’s really you when you request a number and register your details in the national database. Failure to do so may lead to application rejection or suspension.
Check your internet connection! 99% of the issues we see with VOIP relate to scratchy WIFI or poor reception. We have included a connection indicator above your dial pad to help you to identify whether you have an active connection.
Make sure you have the latest IOS or Android system updates installed on your device. We endeavour to keep up to date with latest security updates but we need you to do the same or it may lead to performance and connectivity issues
When travelling we strongly recommend you use our service with a local SIM to help maintain connectivity. Going from Wifi to Wifi will work, but if you need active coverage there’s no better way that grabbing a cheap local prepaid sim when you land at the airport (also this is way cheaper than roaming packages offered by Aussie providers)
Similarly if you are heading back to Aus and you need to arrange a data pack, reach out and we can list out your options. Please don’t try to maintain a traditional prepaid number while you are abroad.. costs can add up
Avoid providing anyone with you Cooee login details or passwords. Although in terms of physical security Cooee is safer than a traditional SIM in (which can be stolen and inserted into another phone), we need you to be vigilant and ensure your account is secure. If you suspect any fraud or any type of security issue, please contact us immediately and we can investigate and if need be suspend your number.
We ask that you don’t try and use Cooee numbers for mass marketing. These are set up to help you stay connected, and if we start getting complaints from consumers we will need to suspend your service.
